Support

Something not right?

Loft is free, and it's made by a small team. There's no help desk, but there is an issue tracker, and we read it.

Check these first

  • Run loft-gateway doctor on the gateway. Most problems are between the gateway and the NAS, and it will usually say what's wrong.
  • Mac: Loft isn't in the Finder sidebar. macOS may have switched it off. Look for “Loft” is not enabled in Finder and choose Enable, or turn Loft on under System Settings › General › Login Items & Extensions › File Providers.
  • Changes made on the NAS take a few minutes to show up. Changes from Loft show up within seconds.
  • Can't sign in away from home? On a tunnel, sign-in only works at home. That's on purpose: see How it works.
  • The app can't find the gateway? Pair again: run loft-gateway pair and scan the new code.

Report a problem

Open an issue on github.com/Incremental-AS/loft. Say which app and version, which NAS, and paste the output of loft-gateway doctor.

Remove anything private from the output first: addresses, share names and user names.

Security problems

Please don't open a public issue. Write to hello@incremental.no instead. → Security